Replay and track user behavior sessions on checkout by creating heatmaps

How does it work?

You can integrate Hotjar with Checkout X to track the user behavior on checkout. The integration allows you to monitor shopper behavior during checkout with Hotjar recordings on the following pages:

• Checkout page - see what people do on your checkout once they arrive on it.
• Upsells page - get the data you need to find out how the customer reacts to the buttons on the upsell page.
• Thank you page - track the behavior of the customers once they check their purchase information.

Hotjar tracks the following actions of the customer depending on the device they’ve used when they’ve opened a specific page:

On desktop:

• Clicks
• Direction of mouse movement
• Scroll

On mobile:

• Taps
• Scroll

https://checkout-x.intercom-attachments-7.com/i/o/261111758/8328fa061454610b922492cf/447bP-UYUNC_xsB7CWrZenADGC2ORRPV7VBM1c_EFse5rFXi08szyCsUhRbXvnZM7f-Gll9t9Wa8ffEDvRLN9iE4aIVf3Y7fF7g2oARvLF4TCkKFJ_ub0gORzRLaT67UWaq62_6z

How can I set up the integration?

Set up Hotjar to track only on Checkout X

Create or log in to your Hotjar account and link the store you will use the integration for. Then, follow these steps:

1. Go to your Hotjar Dashboard.

2. Copy the Site ID from the URL in Hotjar related to your store.